Acceptable Use Policy

The Acceptable Use Policy outlines the rules and standards for using the LuggagePodHire.com platform. It explains the types of behaviour that are permitted and the activities that are prohibited when creating an account, listing a pod, making a booking, communicating with other users, or otherwise using the marketplace. This policy exists to help maintain a safe, fair, and trustworthy environment for everyone using the platform. It sets expectations around respectful communication, honest listings, lawful use of luggage pods, and proper use of the platform’s payment and messaging systems. All users of LuggagePodHire.com — including Owners, Renters, and visitors — are expected to comply with this policy. Failure to follow the Acceptable Use Policy may result in actions such as the removal of listings, cancellation of bookings, suspension of accounts, or permanent removal from the platform. By using LuggagePodHire.com, you agree to follow the rules outlined in this policy in addition to the platform’s Terms of Service, Privacy Policy and Safety & Installation Guide.

Acceptable Use Policy

LuggagePodHire.com Last Updated: October 2025

This Acceptable Use Policy explains the rules for using the LuggagePodHire.com website and marketplace platform (the “Platform”).

By using the Platform, you agree to comply with this policy.

If you do not comply, we may suspend or terminate your account or access to the Platform.

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  1. Purpose of This Policy

LuggagePodHire.com operates a marketplace connecting individuals who own rooftop luggage pods (“Owners”) with individuals who wish to rent them (“Renters”).

This policy exists to: • protect users from fraud or unsafe behaviour • maintain trust within the marketplace • ensure the Platform operates lawfully and safely.

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  1. Prohibited Activities

Users must not use the Platform for any unlawful, harmful, fraudulent, or abusive activity.

Prohibited activities include, but are not limited to: • fraud or attempted fraud • impersonating another person • providing false information • misleading listings • harassment or abuse of other users • threatening behaviour • posting offensive, discriminatory, or defamatory content • attempting to bypass platform payments • attempting to circumvent platform fees • using automated tools to scrape or copy content from the site • distributing malware, viruses, or harmful code.

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  1. Listing Requirements

Owners must ensure that any pod listed on the Platform: • is owned by them or they have the legal right to rent it • is described accurately • includes clear photos where possible • is safe for normal use • is not defective or damaged in a way that could create risk.

Owners must not create listings that: • contain false claims • misrepresent the condition of the pod • misrepresent compatibility with vehicles • promote illegal activity.

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  1. Payment Rules

All payments for bookings must be made through the Platform.

Users must not: • request payment outside the Platform • offer payment outside the Platform • attempt to avoid service fees by arranging rentals privately after connecting through the Platform.

Transactions arranged off-platform are not protected by the Platform and may result in account suspension.

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  1. Respectful Communication

Users must communicate respectfully with other users.

Users must not: • harass or intimidate others • send abusive messages • engage in discriminatory behaviour • repeatedly send unwanted messages.

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  1. Safety Obligations

Users must act responsibly when renting or providing luggage pods.

This includes: • following safe installation practices • ensuring vehicle compatibility • respecting road laws • communicating honestly about pod condition.

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  1. Reporting Concerns

If you encounter suspicious behaviour or believe a user is violating this policy, please report it to:

support@luggagepodhire.com

We may review reports and take action where appropriate.

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  1. Enforcement

If we believe a user has violated this policy, we may take action including: • removing listings • cancelling bookings • issuing warnings • suspending accounts • permanently banning users.

We may also cooperate with law enforcement where required.

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  1. Changes to This Policy

We may update this policy from time to time.

Updated versions will be posted on the Platform with a revised date.